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FAQ & Our Guarantee

FESTIVAL FIRE is a collaboration of small independent artisan entrepreneurs, who make their living by serving our festival community. We are not big manufacturers. All of our items are handmade by an individual, with love.

All PRICES shown are in $$ US Dollars.
We ship anywhere in the world, unless specifically noted.

All of our designs (or nearly all) are handmade by Artisan Designers in small runs. Your purchase directly supports small independent entrepreneurs (including me, Saphir, at Festival Fire), who make their living by serving customers like you, with love. Wherever possible, every person, all the way down the supply chain is treated with respect and fair pay, often becoming like family. We guarantee quality craftsmanship in everything we sell.



EXPEDITE

Do you need rush delivery?
If you need expedite or overnight, please use our Contact Form or call/text me at 360-966-4683 so that I am sure to get the message quickly, and I'll work with you personally to make sure you get your goodies in time. Together we'll look at the options available to your situation and choose the best one that meets your needs. ~ Saphir


OUR GUARANTEE

You are buying directly from an Artisan. Almost all of our items are hand made one at a time. WE GUARANTEE the finest quality. If there is any problem with the quality of the workmanship, the materials or otherwise failure to deliver a high quality item, all of our goods are 100% QUALITY GUARANTEED. You must however inform us of a return immediately upon receiving the item, as designers vary from 48 hrs to 2 weeks from the time you receive the item for any return request.

>>> ALL RETURNS & EXCHANGES MUST BE BROUGHT TO OUR ATTENTION IMMEDIATELY UPON YOUR RECEIPT OF YOUR ITEM.

SHIPPING

We ship anywhere in the world, unless specifically noted.

We keep our margins as small as we can so that you can afford handmade, high quality, artisan made products, while supporting the small independent entrepreneurs in our community. Shipping rates are skyrocketing and we do have to pay them ourselves, so Free Shipping across the board (like Amazon and other giants offer), is more than we can absorb, but we do strive on your behalf, to keep our shipping as low as possible.

I think you will find that shipping fees are still reasonable, atleast domestically. Toward this goal, I am doing my best to subsidize them and still stay afloat so that you aren't hammered with giant shipping fees. (When you order from several designers, I pay shipping from all those locations, while charging you only one small fee) We offer FREE SHIPPING on orders over $199 in the USA & Canada.

INTERNATIONAL SHIPPING

Each country outside the US is unique. Note that many countries charge customs fees of $40 or more. These fees are charged by the designation government, are the customer's expense and are out of our control. Canada has now (once) charged a $40 customs fee for no apparent reason. Shipping times are also unpredictable. Shipping to Australia (for example) is currently taking 2-8 weeks to arrive (due to Australian postal services, packages leave the USA in 2 days). Some items get there quickly and others take two months. We have no control over this, and no way to determine exactly when your package will arrive. Expedited fees to deliver to Australia within 3 weeks begin at more than $40, or even $80 for larger items. We are always looking at how to help you save money, but once packages leave the USA we are bound by the destination country's shipping procedures.

EXCHANGES

We are happy to offer a size or color exchange if the item doesn't fit properly. In this case, please contact us via the contact form and we will give you instructions for the exchange. You will be responsible for return shipping fees. A few of the designers charge a 20% restocking fee as well as return shipping. You must inform us of a return within 2 weeks of receiving the item..

We cannot offer refunds or exchanges on any items that are custom made to order.

RETURNS

We carry over 50 small independent designers and everything ships designer direct. These are small independent artisans who make their wares by hand and many items are custom built to order. EVERYTHING we sell is guaranteed to be well made and of good quality. See our Guarantee above.

>>> ALL RETURNS & EXCHANGES MUST BE BROUGHT TO OUR ATTENTION WITHIN 2 WEEKS OF RECEIVING YOUR ITEM.

All of your purchases are shipped direct from the designer, we do not have a warehouse of goods at Festival Fire. If you have an issue or decide you simply don't like an item, we are real people and will chat with you about what went wrong. If we cannot find a size or color exchange, we will do a refund. If there is a size issue, we will look to exchange it for a better fit. Every customer is special and unique. We will do our best to find an arrangement that works in your specific situation. You must inform us of a return within 2 weeks of delivery.


SIZING  

Each designer has their own sizing and most items will include a size chart on the product page. For international size conversions, please see our Sizing page for more info.

PRIVACY POLICY

We value your privacy as much as we value our own. Your information is kept private and secure, it will not be shared and is used only to serve you.

Read our full Privacy Policy Here.

QUESTIONS?

If you have any questions, we are at your service - see our Contact Form

 

Thank You for being the Best part of Festival Fire,

Saphir Lewis

 

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