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FAQ

All Pricing in $ US Dollars.

SIZING

Please see our Sizing page for more info.

SHIPPING

We ship anywhere in the world, unless specifically noted.

Please note that shipping rates are skyrocketing, I am doing my best to subsidize them and still stay afloat so that you aren't hammered with giant shipping fees. Shipping is free on orders over $199 in the USA & Canada.

Each country offshore is unique. Shipping to Australia is currently taking 2-8 weeks to arrive (due to Australian postal services, packages leave the USA in 2 days). Some items get there quickly  and others take two months. We have no control once it leaves the US. Expedited fees to deliver to Australia within 3 weeks begin at more than $40, or even $80 for larger items. We are always looking at whats current and the best way to get your package to you at the best rate. ~ Saphir

EXPEDITE

Do you need rush delivery?
If you need expedite or overnight, please email me or call me so that I am sure to get the message quickly, and I'll work with you personally to make sure you get your goodies in time. Together we'll look at the options available to your situation and choose the best one that meets your needs. ~ Saphir

RETURNS

We carry over 50 small independent designers and everything ships designer direct. These are small independent artisans who make their wares by hand and many items are custom built to order. EVERYTHING we sell is guaranteed to be well made and of good quality. We will refund any item that is faulty.
If you decide you simply don't like an item, we are real people and will chat with you about what went wrong. In certain cases we will do refunds. If there is a size issue, we will look to exchange it for a better fit. We will do our best to find an arrangement that works in your specific situation.

We cannot offer refunds on items that are custom made - (currently only 2 designers).
EXCHANGES

We are happy to offer a  size or color exchange. In this case, please email me via the contact form. You will be responsible for return shipping fees. A few of the designers  charge a 20% restocking fee as well as shipping.

 

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