Our Guarantee, Privacy & Returns
FESTIVAL FIRE is a collaboration of small independent artisan entrepreneurs, who make their living by serving the transformational festival community. We are not big manufacturers. Almost all of our items are handmade to order by an individual, not a machine.
1. SHIPPING: We keep our margins as small as we can so that you can afford handmade, high quality, artisan made products, while supporting the small independent entrepreneurs in our community. Free Shipping across the board is more than we can absorb, but we do strive on your behalf, to keep our shipping as low as possible.
2. GUARANTEE & RETURNS: You are buying directly from an Artisan. Almost all of our items are one of a kind, hand made specifically for you, many cut to fit your measurements. For that reason we cannot accept returns, except on some jewelry. However – WE DO GUARANTEE the finest quality. If there is any problem with the quality of the workmanship, the materials or otherwise failure to deliver a high quality item, all of our goods are 100% QUALITY GUARANTEED.
3. PRIVACY: We value your privacy as much as we value our own. Your information is kept private and secure, it will not be shared and is used only to serve you.
If you have any questions, we are at your service - email us at mail [at] festivalfire.com